We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

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Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

We’re thrilled to hear about your experience! We hope your EasyWring system is a wonderful addition to your cleaning routine.

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Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

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We appreciate you taking the time to leave a review. We’re sorry to hear that our product didn’t perform as expected. Your satisfaction is important to us, and we’d like to understand more about the issue you encountered. Please contact us on our website so we can address your concerns and improve your experience.