Thank you for the feedback, we will share with our team. Please try the following to lock your handle in place.<br />You may only need to adjust one section depending on which locking mechanism needs to be <br />re-engaged.<br />Hold the red handle in your right hand - grey in left<br />Extend halfway (not fully) turn red handle away from you to lock<br />Extend bottom grey part (closest to the base where the treads are) halfway<br />Turn grey toward you, red away to lock. <br />If this does not work for you, please contact us on our website, customer contact us page.

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Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!

We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

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