Hella Maria, we apologize for the inconvenience, May you please try out these steps:<br />Hold the red handle in your right hand - grey in left.<br />Extend halfway (not fully) turn red handle away from you to lock.<br />Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position.<br />If you find this does not help, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

That is great to hear❤️

Thank you for the review, we appreciate you! &#x1f60a; Thank you for choosing O-Cedar!

Thank you Lori for your 5 star review! We appreciate it!

Thank you for supporting O-Cedar! Happy cleanin❤️

We appreciate you sharing your thoughts and are so sorry this happened. May you please contact our Customer Care Team, by submitting a new contact form on our website. We would like to assist further, and provide a resolution, thanks!

We love to hear that! Thank you for sharing the love.

We appreciate you sharing with us! ❤️

Thank you for your review, it will be shared with our team and thank you for supporting O-Cedar!