Thank you for your feedback. We're sorry to hear you had this experience with our product. Please submit a new contact form on our website for further assistance, we'd be happy to help!

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated! ❤️

Thank you for taking the time to leave us with such a wonderful review!

Wow, what a shining review! Thank you so much for sharing your thoughts Teresa. Wishing you a happy clean.

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

This is great to hear, we love hearing consumers❤️

Thank you for your review and we appreciate the support! Happy cleaning!