Hi J, thank you for your review! It will be shared with our team. Happy Cleaning 😁

We're sorry to hear that you had this issue with your EasyWring Spin Mop and thanks for letting us know! We take the quality of our products seriously and are determined to get that right. Please feel free to reach out to us direct at 1-800-543-8105 M-F 9 am to 3 pm central time and refer to this message so we can get that fixed for you, thanks!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We&#39;re genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Thank you for supporting O-Cedar! Happy cleaning ❤️

Thank you for your review, we appreciate it!