Hello Jonathan, we're sorry to hear that you had this problem with your EasyWring Spin Mop and thanks for letting us know! We stand behind the quality of our products and want to get that resolved for you, please feel free to give us a call at 1-800-543-8105 M-F 9 am to 3 pm central time and mention this message so we can get that right, thanks!

Gracias por su revisa del EasyWring!

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated! ❤️

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Hi Melanie, Thank you for the review, we appreciate you! Thank you for choosing O-Cedar!

Thanks for sharing your feedback. We take pride in making cleaning easier. &#x1f60a;

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is invaluable to us. Thank you for your kind words and continued support!