Hello Patricia, we are so happy you love using your EasyWring Spin Mop & Bucket System! Happy cleaning!

We appreciate you sharing your thoughts. May you please contact our Customer Care Team, by submitting a new contact form on our website. We would like to assist further, and provide a resolution, thanks!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for sharing your experience.

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We’re so sorry! We're not happy unless you are, and we'd like to hear more about your experience. Please reach out to us at https://ocedar.com/contact-page for further assistance!

Being recommended by our consumer does not get better than that Gregory! Thank you for your loyalty, our team appreciates it.

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!