We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. You should now be able to extend both ends fully to locking position. If not, please reach out to us on our website.

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Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

Thank you for supporting O-Cedar! Happy cleaning ❤️

Thank you for sharing Alejandrina &#x1f496;

We love to hear that! Thank you for sharing the love.

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page ❤️

Thank you for supporting O-Cedar! Happy cleaning!

Hello Katherine! Wow thanks for sharing and thank you for supporting O-Cedar!