We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

Hi Delta, Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Thank you for your review, it will be shared with our team and thank you for supporting O-Cedar!

That is nice to hear Natasha, thank you for sharing.

Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing O-Cedar!

Hello Coleen, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page