We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

The more recent RinseClean Spin Mop system was created as a result of consumer research that showed consumers wanted a spin mop that separates clean and dirty water :) We&#39;re happy to say that it&#39;s a wonderful addition to the O-Cedar family, and not a replacement for our EasyWring. Please check out our website blog page and Use and Care section for some amazing resources and additional information :)

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re delighted to hear this! Thank you for sharing!

That’s great to hear, thank you for the review!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We appreciate you taking the time to leave a review. We’re sorry to hear that our product didn’t perform as expected. Your satisfaction is important to us, and we’d like to understand more about the issue you encountered. Please contact us on our website so we can address your concerns and improve your experience.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page