We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

We apologize for this issue and would like to learn more. If you haven't already returned the product or reached out to our customer service team, please do. Please send us a message https://ocedar.com/contact-page. We are here to help!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

We love to hear that Heather, thank you for your review.

Hi Victoria! We're sorry to hear you had this experience with our product. Please submit a new contact form on our website for further assistance, we'd be happy to help!

Sorry to hear that you're having this issue with your handle and thanks for letting us know. We have a quick fix to try, and if it doesn't work we'd be more than happy to send you a replacement handle. Sometimes, the internal threads get disengaged. To re-engage them, try sliding the red part of the handle half way down the middle gray section and try locking at that halfway point. If it does lock at that point, unlock again and pull the red part back to full extension and try locking again. This should reengage the threads and stay locked now. If you're still having issues after trying that feel free to give us a call at 1-800-543-8105 or send us an email at ca@ocedar.com so we can get that fixed for you.Thanks!

We appreciate it !

Hi Gus, we're so happy to hear that your EasyWring mop is helping to keep those floors looking great! Thanks for choosing O-Cedar!

Thank you for your review, we love hearing consumer feedback❤️