Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Hello Eva, thank you for your review. We're sorry to hear you had this experience with our product! May you please kindly submit a new contact form on our website. We would like to assist you with your concern and help provide a resolution for you, thanks!

We’re delighted to hear this! Thank you for sharing!

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We love to hear we contribute making cleaning easier yet efficient. Thank you for sharing Alma!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!