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Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page ❤️

We apologize for this issue and would like to learn more! If you haven't already returned the product or reached out to our customer service team, please do. Please send us a message https://ocedar.com/contact-page. We are here to help!

We're sorry to hear that there were difficulties with your EasyWring Spin Mop handle and thanks for letting us know! Please feel free to give us a call at 1-800-543-8105 M-F 10 am to 2 pm so we can help you out with that, thanks!

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We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

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