We appreciate the feedback! The red triangle-shaped frame and connector on the RinseClean refill are smaller than the EasyWring Spin mop to provide improved maneuverability, however the actual microfiber mop strings are the same in size providing the same great cleaning performance and cleaning into tight spaces and corners. Hope this helps!

Thank you for your kind words! We're so glad our product could make a difference for you.

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We’re so sorry! We're not happy unless you are, and we'd like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

Thank you for your kind words! We're so glad our product could make a difference for you.

Glad to hear you are loving our product! Happy cleaning ❤️