Hello Wendy, thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

Thank you for sharing your feedback Dana. For any additional assistance please don't hesitate to reach out to us at ocedar.com/contact-page.

We appreciate you sharing your thoughts. May you please contact our Customer Care Team, by submitting a new contact form on our website. We would like to assist further, and provide a resolution, thanks!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Wow, that is great to hear! Thank you for sharing Liz, we love knowing we can help with your cleaning. We will be sharing with our team❤️