Thank you for sharing Jeannine! We always appreciate hearing from our consumers.

Thank you so much for your loyalty to O-Cedar, we appreciate your support!❤

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

We're sorry to hear you had this experience with our product. Please submit a new contact form on our website for further assistance, we'd be happy to help!

That’s great to hear, thank you for the review!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

Thank you for your loyalty to O-Cedar, we appreciate your support!