We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

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Thank you for sharing your positive experience! It’s wonderful to know that our product is helping you keep your home sparkling clean. We appreciate your support!

Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

That is great to hear! Machine washable refills does help save up!

We’re so sorry! We&#39;re not happy unless you are, and we&#39;d like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!