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Thanks for reaching out to us! If you are experiencing issues with the handle not locking, please try the following steps in order to engage the locking mechanism in the handle. <br /><br />1) Extend the red handle halfway on the gray pole<br />2) Lock the handle at the halfway point<br />3) If the handle locks, unlock the handle and extend to the desired length<br />4) Lock at the desired length<br /><br />If you are experiencing an issue with the lower gray section, extend the lower extension out halfway and follow steps 2-4. <br /><br />If this does not work, please reach out to us at ocedar.com/contact-page so we can help further!

Hi jeff, thank you for choosing O-Cedar. We appreciate you! ❤️

Thank you for the review, we appreciate you! &#x1f60a; Thank you for choosing O-Cedar!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!