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We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

We’re so sorry! We&#39;re not happy unless you are, and we&#39;d like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance.