Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Thank you for your review Shae, be assured it will be shared and thank you for supporting O-Cedar!

Thank you for supporting O-Cedar! Happy cleaning!

Once fully extended your handle should be 48 inches, if yours isn't fully extending to this length, please reach out to us on our website and we're happy to assist! ❤️

Thank you for the review, we appreciate you! 😊 Thank you for choosing O-Cedar!

We love to be helpful, Thank you so much for this great compliment

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page