Thank you for the review and your support! Happy cleaning!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your review, we appreciate it! If you ever need assistance, please submit a new contact form on our website for further assistance. We&#39;d be happy to help

We&#39;re glad our product is making life a little easier for you! Thanks for sharing the O-Cedar love!

It’s great to hear that you’re satisfied with our product. We appreciate your feedback and support!

We’re sorry to hear that our product didn’t perform as expected Gavin. Your satisfaction is important to us, and we’d like to understand more about the issue you encountered. Please contact us on our website so we can address your concerns and improve your experience.

If you ever need assistance please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!