We apologize for this issue and would like to learn more. If you haven't already returned the product or reached out to our customer service team, please do. Please send us a message at ocedar.com/contact-page. We are here to help!

We love to hear that! Thank you for sharing the love.

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

That’s great to hear, thank you for the review!

Thank you for sharing your thoughts. We’re here to address any concerns you may have. Please reach out if you’d like to discuss this further.

We appreciate you taking the time to leave a review. We’re sorry to hear that our product didn’t perform as expected. Your satisfaction is important to us, and we’d like to understand more about the issue you encountered. Please contact us on our website so we can address your concerns and improve your experience.

It’s great to hear that you’re satisfied with our product. We appreciate your feedback and support!