Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

Thanks for reaching out to us! If you are experiencing issues with the handle not locking, please try the following steps in order to engage the locking mechanism in the handle. <br /><br />1) Extend the red handle halfway on the gray pole<br />2) Lock the handle at the halfway point<br />3) If the handle locks, unlock the handle and extend to the desired length<br />4) Lock at the desired length<br /><br />If you are experiencing an issue with the lower gray section, extend the lower extension out halfway and follow steps 2-4. <br /><br />If this does not work, please reach out to us at ocedar.com/contact-page so we can help further!

Hi Lillian, thanks for trusting O-Cedar to elevate the cleaning game! Wishing you a Happy Clean

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

We’re glad our product is making life a little easier for you! Thanks for sharing!

Thank you for your review, it will be shared with our team and thank you for supporting O-Cedar!

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!