We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for the review, if you ever need assistance, please send us a message at ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Thanks for the review Nichole! We&#39;re so happy you&#39;re enjoying your EasyWring. To remove the mop refill, we recommend placing both feet on either ends of the refill with it laid flat on the floor and pulling up vertically on the handle. For any more questions, please don&#39;t hesitate to contact us at ocedar.com/contact-page

We appreciate the feedback! The more recent RinseClean Spin Mop system was created as a result of consumer research that showed consumers wanted a spin mop that separates clean and dirty water :) We&#39;re happy to say that it&#39;s a wonderful addition to the O-Cedar family, and not a replacement for our EasyWring. Please check out our website blog page and Use and Care section for some amazing resources and additional information :)

Wow thanks for sharing and thank you for supporting O-Cedar!

Love to hear that. Thank you for sharing ❤️

Hello Ima! Wow thanks for sharing and thank you for supporting O-Cedar!