We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

We’re so sorry! We&#39;re not happy unless you are, and we&#39;d like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

Thank you for supporting O-Cedar! Happy cleaning!

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

That’s great to hear, thank you for the review!

We apologize for this issue and would like to learn more. If you haven&#39;t already returned the product or reached out to our customer service team, please do. Please send us a message at ocedar.com/contact-page. We are here to help!

Thank you for your glowing review! We’re thrilled to know that our product is making a difference in your cleaning routine. We appreciate your support and trust in O-Cedar!

We love to be helpful, Thank you so much for this great compliment.

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!