We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

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Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing O-Cedar!

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Your feedback is greatly appreciated Gloria! We&#39;re happy to have you as a part of our cleaning community.

We are sorry you are having issues with your order. We hope you can contact the retailer/seller’s customer care to get this resolved, as this needs to be resolved at the point of purchase.

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!