Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Love that Theresa! Thank you for the review. we love hearing from our consumers.

We're glad to hear that our mop has been effective for you. Our goal is to create products that make cleaning easier for everyone!

Thank you for supporting O-Cedar! Happy cleaning!

Thank you for that review!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Your feedback is greatly appreciated! We're happy to have you as a part of our cleaning community.

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

It's wonderful to know our product exceeded your expectations. Thanks for sharing your experience!