We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is invaluable to us. Thank you for your kind words and continued support!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We appreciate you taking the time to leave a review. We’re sorry to hear that our product didn’t perform as expected. Your satisfaction is important to us, and we’d like to understand more about the issue you encountered. Please contact us on our website so we can address your concerns and improve your experience.

We’re thrilled to hear about your experience! Happy cleaning!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your glowing review! We’re thrilled to know that our product is making a difference in your cleaning routine. We appreciate your support and trust in O-Cedar!

Thank you for sharing your thoughts. We’re here to address any concerns you may have. Please reach out if you’d like to discuss this further.

We&#39;re sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don&#39;t hesitate to contact us by filling out an inquiry on our website. We&#39;re here to help!

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!