We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

It&#39;s wonderful to know our product exceeded your expectations. Thanks for sharing your experience!

We love to be helpful, Thank you so much for this great compliment.

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!

Thank you Dawn! We love to see our consumers sharing their love!

We&#39;re genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

We’re glad our product is making life a little easier for you! Thanks for sharing!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is invaluable to us. Thank you for your kind words and continued support!