We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Your feedback made our day! We’re delighted to hear that our product is meeting your expectations and making cleaning a breeze. Thank you for choosing and supporting O-Cedar!

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated!

It’s great to hear that you’re satisfied with our product. We appreciate your feedback and support!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

Sorry to hear that. If there is anything you would like to discuss, please reach out to our team, we love to help!

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

We’re overjoyed to hear that you’re satisfied with your O-Cedar product! Your feedback is invaluable to us. Thank you for your kind words and continued support!

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Thank you for your glowing review! We’re thrilled to know that our product is making a difference in your cleaning routine. We appreciate your support and trust in O-Cedar!