We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for the review, if you ever need assistance, please send us a message at ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!

Thank you for the review, please check out our website blog page and Use and Care section for some amazing resources and additional information :)

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We&#39;re sorry to hear you are experiencing an issue with your handle. When attaching the handle to the connector on the red triangle base, apply slight pressure while twisting. This will help the threading catch and connect properly. If this action is unable to solve your issue, please don&#39;t hesitate to contact us by filling out an inquiry on our website. We&#39;re here to help!

We’re thrilled to hear about your experience! We hope your EasyWring system is a wonderful addition to your cleaning routine.

Thank you for your review, be assured it will be shared with our team and thank you for supporting O-Cedar!

Thank you for the review, please send us a message at ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!