We understand how frustrating it must be to encounter issues with your order. Please reach out to the retailer/seller's customer care team, as this needs to be addressed at the point of purchase. We're truly sorry for any inconvenience this has caused and appreciate your understanding.

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

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Your feedback is greatly appreciated! We&#39;re happy to have you as a part of our cleaning community.

We’re so glad to hear you’re enjoying your O-Cedar product! Your satisfaction is our top priority, and we appreciate your feedback.

Thank you for sharing your positive experience! It’s wonderful to know that our product is helping you keep your home sparkling clean. We appreciate your support!

We’re delighted to hear this! Thank you for sharing!

That’s amazing! Thanks for taking the time to leave a review, we appreciate you!

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

We love to hear that! Thank you for sharing the love.