Thank you for reaching out to let us know about your experience. We are so sorry to find out that your plates did not perform to your expectations. We encourage you to reach out to a customer service representative if you'd like to share any additional feedback. Please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts.

Yikes, that's not the kind of party we're here for. First and foremost—we apologize, and we would like to make this right. We have passed along your feedback to our manufacturing team and would like to connect you with a customer service representative so we can learn more. The best way to get in contact is to email MyLife@mychinet.com or call 1-800-847-4129.