Hi! First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention.

First and foremost, thank you for sharing your feedback. As a Chinet® brand consumer, your thoughts on our products are greatly appreciated. Chinet® brand products can be found at most major grocers and big-box retailers. The prices of our products can vary slightly depending on where you purchase them. And—while they can be more expensive than others—we hope you appreciate our product durability that can handle the messiest meals.