Hi, Joe! First and foremost—we apologize, and we would like to make this right. As a Chinet® brand consumer, your thoughts on our products are greatly appreciated, and we are so sorry to hear they didn't stack up. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

Thank you for reaching out to let us know about your experience. We are so sorry to find out that your plates did not perform to your expectations. We encourage you to reach out to a customer service representative if you'd like to share any additional feedback. Please email MyLife@mychinet.com or call 1-800-847-4129. Again, we thank you for bringing this to our attention and taking the time to share your thoughts.