Hi! First and foremost—we apologize, and we would like to make this right. As a Chinet® brand consumer, your thoughts on our products are greatly appreciated, and we are so sorry to hear they didn't stack up. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129.

Thank you for bringing this to our attention. We are very sorry to hear this happened with your plates! We'd like to connect you with our customer service representative in order to learn more. If you'd like, please reach out to MyLife@mychinet.com or call 1-800-847-4129. Again, we are very sorry for this experience and hope to make it right. Thanks!