Ope! Sounds like a party foul on our part. Chinet Classic® plates are made from pre-consumer recycled material and pressed into plate form. We love using recycled materials for the plates, but it means we are constantly re-evaluating and optimizing the manufacturing process. Because of that, you didn't get our best product and we apologize. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention.

Hi! First and foremost—we apologize, and we would like to make this right. Let's get you connected with our customer service representative. The best way to reach a representative is to email MyLife@mychinet.com or call 1-800-847-4129. Thank you for bringing this to our attention.