Thank you for sharing your feedback! We're sorry to hear that you're unhappy with your purchase, and we appreciate you taking the time to let us know your thoughts. Metamucil products go through many quality checks to make sure they reach our consumers in perfect condition, so it's very unexpected for our products to arrive damaged. Please contact Sam's Club at 1-888-746-7726, so that they can assist you further. Additionally, our team would like to learn more about your experience; please give us a call at (800) 983-4237, anytime from 9:00 AM-6PM EST Monday-Friday, so we can help!