We're sorry to hear the diapers did not hold up. The absorbent material can escape if the diaper is over-saturated or if the child is growing out of the size, fit, or absorbency. We'd really like to learn more about your grandson's experience and help you further. Please reach us by phone at 1-800-726-7377.

Just like clothing, each Pampers style has a slightly different fit and feel. This is to help provide options for as many children as possible as they change and grow so quickly. We want you and your wife to be delighted with every Pampers purchase. We’d love the opportunity to learn more about your experience so we can help you further. We hope you will call us at 1-800-726-7377.