We're sorry to hear this, Cathy, since our products go through many quality checks to ensure that they reach you in the best possible condition. We'd like to share some measurements with you so that you can use our product without the cap. Use two tablespoons of the product for medium loads, large loads, or medium front-loading HE machine loads. For extra-large loads or large front-loading HE machine loads, use three tablespoons. Lastly, a full cap would be the equivalent of four tablespoons. We hope you find this helpful. We'd be happy to learn more about your experience and answer any questions you may have, so please give us a call at (800) 688-7638 when you're able.