We want you to feel comfortable when wearing our Always Discreet Underwear, and are sorry that hasn't been the case, Virginia. Our products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. Our underwear are designed to fit like regular underwear, with a soft cotton-like fabric feel.  Since these felt stiff and didn't have the expected softness, we'd like to gather some additional details for a closer look. Please give us a call at 1-800-888-3115 from 9AM — 6PM EST Monday – Friday, so we can further assist you.

We're glad to hear you gave us a call so we could help, Brenda! Please don't hesitate to get in touch again if we can help with anything more.

We appreciate you using the Always Discreet Underwear and sharing your feedback, Lilly. After thorough inspections and consumer monitors, you should get the best absorbency when you completely unfold the pants and ensure the internal barriers fit your body comfortably. It's disappointing that you leaked in bed. Hearing from consumers like you helps us improve, and we'd love to assist further with this. Please call us at 1-855-206-8286, M - F, 9 am to 6 pm EST.

We're sorry that you feel this way, since we do have many quality checks in place to ensure that you can rely on products. So that we can learn more and see how we can best assist further, please give us a call at (855) 206-8286.