We're sorry to hear that this has been your experience, as our Dusters go through many quality checks to ensure that you can enjoy an effective clean with ease. We'll be sure to share your comments with the rest of our team. To get the best cleaning results, we suggest making sure that you're fluffing the fibers of the Dusters before inserting them onto the handle. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. We hope this helps, and please give us a call at (800) 214-8734 if you'd like any further assistance.

Please get in touch with the retailer directly in order to get the best assistance with this matter. You can give them a call at 1-888-746-7726.