We're sorry to hear this, Jeffrey, since our Dusters do go through many quality checks to ensure that they reach you in the best possible condition. We'll be sure to pass your feedback along to the rest of our team. To get the best results, we suggest making sure that you're fluffing the Dusters before inserting them onto the handle. To do this, hold both ends of the duster and quickly move your hands up and down in a see-saw motion (alternating up and down). We hope this helps, and please give us a call at (800) 214-8734 if you'd like further assistance. We'd be happy to look into this for you.