Miranda, please know that we have many quality checks in place to make sure your product reaches you in great condition. We're very sorry this instance didn't measure up to our standards. Please give us a call at 800-214-8734. We're happy to help you.

Greetings, Terry, thanks for connecting with Swiffer and sharing your experience with your Swiffer Duster Refill and Handle. Every Duster and Handle should be in the best condition possible when you receive them, however, their 'fluff' may need to be reinvigorated. Put an end of the Duster in each hand, and rapidly move your hands up and down, in opposite directions. By doing this, you'll notice the fingers on the cloth will poof out, increasing the surface area of the Duster, providing you with a great clean. Through fluffing, you can be confident you'll get the same look for the product that's on the box. Need more help? We've got you Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.