This isn't the experience we'd like you to have, since our products are designed so that you can clean with ease. To enjoy the best results, we suggest making sure that both handle prongs are inserted all the way into the sleeves that are located on the back of the duster cloth. We hope this helps, and please give us a call at (800) 214-8734 if you'd like further assistance with this.

We want to assure you that we have many quality checks to ensure you get the best. If you have any Swiffer questions, don't hesitate to get in touch with us at (800) 214-8734.

Veri, thank you so much for your feedback. We're sorry that this isn't quite the product you were looking for, and that you didn't get as much use out of each refill as you were expecting. Please call us at (800) 214-8734 so we can assist you further with this.

Glad to hear you’re a fan of our dusters, Dana! When you need to clean your home there’s nothing like them. You are correct this version is not double sided. If you’re looking for the double sided dusters, make sure to check out the Heavy Duty version. You’ll know them by their yellow color. If you need help finding them give us a call at (800) 214-8734.

We're sorry that you feel this way. We can assure you that a lot of thought goes into the design of our products to ensure that you can use them with ease. As well, we have many quality checks in place. These dusters feature two sleeves that can be found on the back of the duster cloth, and both handle prongs should be inserted all the way into the sleeves on the duster. Since your satisfaction means everything to us, we'd be happy to look into this further for you and see how we can best help. Please give us a call at (800) 214-8734 when you have a moment.