We're sorry you're having this experience, Lily, since we always want you to be able to use our products with ease. For best results, we suggest making sure that the handle prongs are fully inserted into the sleeves of the Duster. These sleeves can be found on the back of the duster cloth. We hope this helps, and please give us a call at (800) 214-8734 if you'd like any further assistance.

We're sorry to hear this, Rhonda, as our Dusters have gone through many quality checks to ensure that you can enjoy an effective clean with ease. As well, we haven't made any recent changes to this product. To get the best cleaning results, we suggest fluffing the Dusters beforehand. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. We hope this is helpful, and we'll be sure to share your feedback with our team. We'd also be happy to learn more about your experience, so please give us a call at (800) 214-8734 when you have a chance.

Thanks so much for using Swiffer. While we're glad you were able to see results for your electronics and car, we're sorry that it didn't quite work for large furniture. If you have not done so already, try fluffing the duster. To fluff the fibers, hold both ends of the duster cloth and move your hands up and down quickly in a wave-like motion. This may help, but we'd like to assist you further. Please call us at (800) 214-8734.

We're sorry to hear this, Cassie, and want to assure you that we have many quality checks to ensure you get the best. We'd like to get more information to help, as well as share this with our Quality Team. When you have time, please get in touch with us at (800) 214-8734.

We're sorry to hear this, Mike. With the extensive quality tests Swiffer products undergo, we expect them to make cleaning a breeze. If your duster is not picking up dirt, it sounds like it may be full, and should be replaced. If you have any questions or would like to share more with us, give us a call at (800) 214-8734.