That is absolutely never the experience that we'd expect you to have, so we're very sorry to hear this. Please give these tips a try and then give us a call (800) 879-8433 to let us know how they worked for you. -make sure to place the POD™ in the machine before the items-make sure that you’re not overloading the washer, this allows room for both the POD™ and items to move and the detergent to dissolve-too many absorbent items could soak up too much water and leave the POD™ without the amount needed to dissolve correctly-try to avoid delicate and quick cycles as these use less water