We're thrilled you love our product, but so sorry you have heard some of the rumors that are not true about our Swiffer products. We can assure you that all of our Swiffer products are safe for your entire family, including children and your four legged little ones too! As with any cleaning products, keep them stored away from children and pets. Once you have used the wet cloths, let the floor dry and you're good to go! We have children and pets, too, and their health and well-being are very important to us. In North America, you can check out our ingredients online by visiting the website at pgproductsafety.com I hope this helps!

We’re very sorry you’re unhappy with your Swiffer Sweeper Dry + Wet Sweeping Kit, Peg. While your Swiffer head should be able to move around, so that you can get it in every nook and cranny, it shouldn't be as loose as you've described. We hope you'll take a moment to give us a call and share more with us about your experience. We're confident, thanks to the thorough work of our Quality Team, we can help you get things working more smoothly. We're phone-side Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.

We're sorry your Swiffer handle broke. Although we don't have replacement parts to send, call us at 1-855-236-3533 so we can help you in the best way possible. We're open M-F from 9-6 ET. Hope to hear from you soon!