We're sorry to hear that a loyal Bounty fan like you feels this way, Scottie, and we'll make sure to pass your comments along to our team. We can assure you that Bounty goes through many quality checks to ensure that it reach esyou in the best possible condition. We did upgrade our paper towels in February 2021 so that they now trap and lock messes even faster. Before that, the last product change took place in April 2018, when we gave our paper towels a more cloth-like feel and improved absorbency. You're welcome to give us a call at (800) 926-8689 so that we can learn more about your experience.

We're sorry the you purchased had an odd smell. Our products go through many quality checks, and we do our best to ensure that each reaches you in good condition. Since paper products are very porous and can absorb odors around them, this might have happened during shipping or storage. Your satisfaction is important to us, and we’d like to learn more details of your experience to further help. Please give us a call at 1-800-926-8689 from 9AM - 6PM EST Monday - Friday.

This doesn't sound like the great Bounty quality that we expect, and we can understand your disappointment. We're always working to make sure you get the best quality towel on the market, and if something is amiss, we'll want to document it right away. Whenever you have a moment, please give us a call at (800) 926-8689, so we can learn more and make this up to you.

We value your loyalty as a Bounty consumer, and we certainly never meant to disappoint you. If there's anything we can do to help, please give us a call at (800) 926-8689.