Thank you for providing feedback on our Olay Ultra Moisture Shea Butter Body Wash. While we're glad that you like the product and that it does well at moisturizing your skin, we are disappointed to hear that you have a hard time rinsing the product off. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and we are sharing your experience with our Quality Assurance Team. We'd like to assist you further so please give us a call at (800) 652-9261 or email us through our Contact Us Page.